Evolve your customer service with our new Zendesk integration
As customer service has become such a powerful differentiator, user experience with a business will make or break their success. And with Verint research claiming "85% of consumers say good service affects their buying behavior,” producing excellent customer service can lead to a high return on investment. the return on investment of promising great customer service is certainly high. That's why Trustpilot has partnered with Zendesk, one of the biggest names in the customer service software industry, to create a brand new and exciting integration for our customers.
Our webinar will show you how the Zendesk integration makes customer communication a breeze. Step by step, we’ll show how companies using Zendesk will be able to install a Trustpilot channel side by side with their existing channels (i.e. email, phone, social media) to seamlessly manage customer communication in one place. Also, we’ll showcase how reviews below a particular rating can be converted into a Zendesk ticket, meaning you can dive deeper into customer feedback.
With this integration, ensure you hit your customer service goals every month. Check out our webinar today to see just how easy it is to evolve your customer service using our new Zendesk integration.
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.