UX Research Director


We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Join us at Trustpilot as our UX Research Director, where you'll guide a creative team on a mission to redefine the landscape of digital trust. Your voice will be pivotal in integrating the customer voice into every aspect of our product, ensuring we remain deeply connected and responsive to user needs. You'll solve some exciting challenges, spearheading research that guides our product strategy. At Trustpilot, we celebrate an open-to-all culture, welcoming diverse perspectives that enrich our collaborative environment. Come be a part of our journey in shaping an innovative product with users at its heart. 

What you’ll be doing:

  • Grow and lead a skilled, diverse, inclusive team of UX Researchers 
  • Mentor and develop the skills, talents, and careers of the UX Researchers and UX Research Managers on your team, coaching them to have an impact on all outcomes
  • Collaborate closely with leaders in other functions (Product and Engineering) to ensure that product areas are both planning well and hitting their metrics
  • Set the vision for how UX Research continues to be a trusted and strategic partner for important company, product, and design decisions
  • Be a tireless advocate for research influence and research priorities
  • Build a thriving culture where UX Researchers do high-quality work and uphold our outstanding product experience
  • Design and scale the organization, partnering closely with Leadership and Recruiting on headcount budgeting and forecasting
  • Manage the UXR roadmap prioritizing and scoping UXR initiatives

Who you are:


  • 5+ years of experience as a people manager at later-stage tech company
  • Experience sourcing, interviewing, hiring, and onboarding for your team, as well as spotting promising research talent
  • Proven history of effectively supporting people, including developing talent on your teams and recruiting a diverse team that reflects our learners
  • Effective written and verbal communication skills that lead to effective and concrete output
  • Experience defining and influencing product strategy
  • An understanding and appreciation for the accurate application of data and metrics in UX Research
  • Attention to detail and a focus on standards


  • A strong appreciation for and experience working closely with Product Design, Design Operations, and Product Management
  • Worked at a company with very high design standards
  • Experience managing both quantitative and qualitative UX Researchers

What’s in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Newly renovated central office with  a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
  • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms 
  • Employee discounts to restaurants and shops 
  • Tax Free Travel (DSB)

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!


About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.